How do I close my Kraken Direct (Glidera) account? Jeff May 02, 2017 17:40 Follow In order to close your account please submit a support request. Related articles How can I change the email associated with my account? What information must I provide to use Kraken Direct? I receive an error when I attempt to connect my BitPay account to Kraken Direct. I sent my bitcoin to Kraken Direct (Glidera) to sell but the they are not showing as being received. I can no longer login to my account using BitID. How do I access my Kraken Direct account? Comments 0 comments Article is closed for comments.