I can no longer login to my account using BitID. How do I access my Kraken Direct account? Jeff May 02, 2017 19:44 Updated If you are no longer able to access your account using BitID please use our reset password feature to regain access to your account. Related articles I receive an error when I attempt to connect my BitPay account to Kraken Direct. Why are you asking for my online banking username and password? Comments 0 comments Article is closed for comments.